Personal Data Protection Policy

VIOTRANS EURO recognizes the importance of the confidentiality of the information provided to it and fully complies with the applicable legislation on the Protection of Personal Data (GDPR).

We invite you to review this Privacy Statement in order to be informed about the type of data we collect, as well as the way we process it, whether it originates from our website and our professional services or through communication with third-party suppliers.

Browsing the VIOTRANS EURO website does not, in most cases, require any form of registration or disclosure of your identity. However, you may voluntarily provide us with your personal data in order to receive specialized information, updates, or specific services.

DATA COLLECTION AND USE

During registration or the electronic submission of an order, you will be asked to complete specific fields (mandatory or optional). You may provide personal information such as your full name, postal or email address for communication and processing of your requests, as well as payment details for the settlement of our services.

Our goal is to transparently inform you about the use of this data, which is carried out upon your explicit consent. You are given the option to indicate that you do not wish your information to be used as a basis for future communication beyond the fulfillment of your order. In any case, we fully respect your preferences.

Our fundamental principle is the protection of your data and informing you of your relevant rights. We ensure, through appropriate technical and organizational measures, that your information is processed with complete reliability and transparency.

DATA WE COLLECT

Customer & Representative Data:
Full name, email address, residential address, telephone number, as well as financial, professional, and tax-related information.

Consumer Data (Our Clients’ Customers):
Information such as full name, email, address, and telephone number. This data is provided to us by our clients based on our contractual agreements, solely for the purpose of fulfilling our obligations (e.g., order processing). VIOTRANS EURO ensures its secure storage (see section “SECURITY AND INFORMATION QUALITY”); however, responsibility for its lawful initial collection lies with each respective client.

Supplier & Prospective Supplier Data:
Full name, email, address, telephone number, as well as tax and financial data.

Job Applicant Data:
Full name, address, and information included in CVs.

Online Activity Data:
Information generated during browsing of our website, such as IP address and the user’s operating system.

PURPOSES OF PROCESSING

Identification when logging into the VIOTRANS EURO website
If you maintain a personal account through prior registration, we process your data upon login for identification purposes and access to your account services.

Order processing and service invoicing
When providing services, we use your data to fulfill your requests, provide information, and fully process your order. We may also contact you as part of internal customer satisfaction surveys related to a transaction with our company.

Creditworthiness assessment of counterparties and suppliers
We have a legitimate interest in conducting creditworthiness checks of our counterparties and suppliers, as this is necessary for ensuring smooth business operations and uninterrupted service delivery.

Debt monitoring
The data you provide within the context of our transactions may be used to verify the fulfillment of your legal financial obligations towards VIOTRANS EURO.

USE FOR MARKETING PURPOSES

We ask visitors who provide their email addresses to inform us whether they wish to receive further information or updates from us or our website. Only those who explicitly consent will receive newsletters or other types of communication.

You may also be asked whether you would like to receive information about offers or new services. Such information will only be sent to those who explicitly opt in. Visitors are also given the option to opt out at any time and stop receiving communications from us.

REQUEST MANAGEMENT

We process your data for the effective handling of your requests, whether related to customer service or the exercise of your legal rights.

CV MANAGEMENT

We collect and process CVs submitted to us for evaluation in relation to current or future job openings within our company.

SERVICE QUALITY ASSURANCE

Where call recording is required for training or quality assurance purposes, you will be informed in advance. Data collection and storage are carried out in accordance with applicable security measures.

NETWORK AND SYSTEM SECURITY

IP addresses of visitors to the VIOTRANS EURO website may be recorded for system security and technical diagnostics. This data may also be used in aggregated form for analyzing website performance and usage trends.

DISCLOSURE OF DATA TO THIRD PARTIES

VIOTRANS EURO is committed not to sell or unlawfully disclose your personal data to third parties. Your data is not shared with unaffiliated entities unless required for legitimate business purposes or by law.

We may share information with company departments, affiliated entities, or third-party partners (such as financial institutions, transport companies, and public authorities) to fulfill your requests, complete transactions, or comply with legal obligations. All partners are contractually bound to handle your data with confidentiality and in accordance with this policy.

CROSS-BORDER TRANSFERS

The company may transfer or store data outside your country to external partners acting on our behalf. In cases of transfer outside the EU, all required safeguards (e.g., Standard Contractual Clauses or EU adequacy decisions) are implemented to ensure adequate data protection.

EXCEPTIONAL DISCLOSURES

VIOTRANS EURO may disclose personal data to third parties only:
a) to comply with legal obligations or court orders, and
b) in exceptional cases to protect life, property, or legal rights.

Where legally permitted, we will attempt to inform you in advance of such disclosures.

SECURITY AND INFORMATION QUALITY

Our primary goal is to ensure the integrity and confidentiality of your personal data. We implement modern technical and organizational measures to protect your data from unauthorized access, loss, alteration, or destruction.

These include:

  • Technical Protection: Use of encryption and data anonymization where required
  • Secure Browsing: Operation under secure protocols and firewall protection
  • Physical Security: Strict access control to storage facilities
  • Contractual Obligations: Partners must comply with our security standards
  • Controlled Access: Access only by authorized personnel under confidentiality agreements

DATA RETENTION PERIOD

VIOTRANS EURO retains your personal data only for as long as necessary to fulfill the purposes of collection or until deletion is requested, subject to legal obligations.

Specifically:

  • User & Partner Data: Retained for the duration of the relationship
  • Regulatory Compliance: Retained as required by law or until legal claims expire
  • Incident Investigation: Retained as needed for full investigation

Retention periods are detailed in the company’s GDPR processing records.

EXERCISE OF LEGAL RIGHTS

According to GDPR (Articles 12–22), you have the right to:

  • Be informed about data processing
  • Access your data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Request data portability

CONTACT DETAILS

For any requests, you may contact the Data Protection Officer of VIOTRANS EURO, Ms. Violeta Kraia Marea:

RESPONSE TIME

We will respond within one (1) month. This may be extended by one additional month if necessary.

RIGHT TO LODGE A COMPLAINT

You have the right to file a complaint with the competent Data Protection Authority if you believe your data is being processed unlawfully.

CHILDREN’S DATA PROTECTION

VIOTRANS EURO does not knowingly collect or process data of individuals under 16 years of age. If such data is identified, it is immediately deleted.

COMMUNICATION

For any inquiries, please contact the Data Protection Officer:

PLACE AND DATE OF ISSUE

Ilfov County, Otopeni,
87 Tudor Vladimirescu Street, Postal Code 075100 – April 2026